Refund and Return Policy

At Papi Shampoo, customer satisfaction is our top priority. We carefully inspect all products before shipping to ensure they meet our quality standards. If you receive a damaged, defective, or incorrect item, please contact us immediately with your order details and a description of the issue. We will review your request and, if approved, provide a replacement or refund as applicable.

Please note that all sales are final once the order is fulfilled, except in cases of damaged, defective, or incorrect items. Refunds or replacements will be processed only after verification of the issue. Refunds are issued to the original payment method used during purchase, and processing times may vary depending on your payment provider.

To request a refund or replacement, contact us within 7 days of receiving your order. Returns must include proof of purchase, and products must be unused and in their original packaging, unless the item was received damaged or defective. Customers are responsible for return shipping costs unless the return is due to our error.

We reserve the right to deny any refund or replacement requests that do not meet these criteria. For any questions regarding refunds or returns, please reach out to our customer support team via the contact information provided on our store.